Step-by-Step DIY Fix Guide
- SAFETY: Unplug the washer.
- Reset by unplugging for 2–3 minutes, then restore power and retry.
- If HC returns, call Samsung Support at 1-800-726-7864.
If the code comes back
- Any recurrence after a 2–3 minute power reset
What This Error Means
Error HC on your Samsung washing machine means: The washer has detected a fault in the heating element circuit. The water heating system is either overheating or failing to heat, depending on the model and error variant. Also displayed as HE, hE, HC1 on some Samsung models. The washer's self-diagnostic system has detected this condition and paused the current cycle.
The most frequent cause is heating element failure — element has burned out and cannot heat water. Work through the causes and fix steps below in order — most Samsung washer errors are resolved without a service call.
Samsung's official guidance classifies HC as a technician-only fault. A 2–3 minute power reset is the only DIY step — if the code returns, contact Samsung Support at 1-800-726-7864.
Electronics and motor faults require professional diagnosis. A 2–3 minute power reset resolves transient faults. If the code returns after a reset, the physical component has failed and will not recover without replacement.
Most Likely Cause by Symptom
The Samsung washing machine may stop, pause, or refuse to complete the cycle normally.
Likely cause: Heating element failure — element has burned out and cannot heat water
Check first: SAFETY: Unplug the washer.
The warning may return immediately because the appliance is detecting an internal fault.
Likely cause: Thermal cutout tripped due to sustained overheating
Check first: Reset by unplugging for 2–3 minutes, then restore power and retry.
Common Causes
- Heating element failure — element has burned out and cannot heat water
- Thermal cutout tripped due to sustained overheating
- Wiring fault in the heater circuit
- Control board fault affecting the heater relay
What Not to Do
- Do not run the washer with HC active — a failed heater circuit that partially functions can cause unpredictable water temperatures
Model and Display Variation Notes
Model-family notes
- Samsung washing machine display wording and code formats can vary by series.
- If your model behaves differently, check the owner manual before trying any deeper maintenance step.
- Some models may display the same fault as HC, HE, hE, HC1.
Display and panel differences
- Some control panels show this issue as HC, HE, hE, HC1 instead of only HC.
- Panel wording and whether the code appears with letters, numbers, or a longer variant can differ by model family.
Parts, Tools and Service Options
Service option
Samsung service visit if the warning returns after the basic checks are complete.
Manual and model check
Check your exact model and manual before ordering any Samsung washing machine parts.
Common parts
- Heating element ($30–$80)
- Thermal cutout ($10–$25)
- Main control board if heater relay has failed ($80–$200)
This section stays service-first because the page points more strongly toward support or professional repair than a routine parts purchase.
When Not to Keep Troubleshooting
Any recurrence after a 2–3 minute power reset
How to Prevent It Recurring
- Clean the pump filter every 3 months — a clogged filter causes the motor to work harder and can raise internal temperatures
Related Error Codes
tE
The washer has detected a fault in the water temperature sensor (NTC thermistor). The machine cannot accurately measure water temperature and has stopped to prevent overheating or incorrect cycle temperatures.
9C1
The washer has detected an irregularity in the voltage being supplied — it is either too high, too low, or fluctuating beyond safe operating limits.
Extra notes
- This page is based on Samsung support material and stays conservative where model-specific guidance may vary.
- The goal is to help you identify safe first checks before you move into parts, service, or model-specific manual lookup.
Source and model notes
Last reviewed: 2026-04-08
Based on: Based on Samsung support material and edited into consumer-safe guidance for the exact code family on this page.
View Samsung US Official Support
Model coverage note: Samsung washing machine code meanings can vary by series, control panel, and model family, so use this page as a safe starting point rather than a replacement for the model-specific manual.
Important: FixThisError is an independent guide, not the manufacturer. Use your model-specific manual when the panel wording or behavior differs.
Always disconnect power before inspecting appliances. If unsure, contact a licensed appliance technician.