Step-by-Step DIY Fix Guide
- SAFETY: Unplug the refrigerator.
- Check that the water supply to the refrigerator is fully open and the water filter is not overdue.
- Confirm the freezer temperature is set to 0°F — a warmer setting prevents ice production regardless of sensor status.
- Check that the ice maker arm or paddle is in the down position (active, not raised to off).
- Perform a power reset: unplug for 60 seconds, then restore power.
- Allow 24 hours for the freezer to stabilise at temperature before checking for ice production.
- If 14E returns, call Samsung Support at 1-800-726-7864.
If it's still not filling correctly
- If normal household water flow looks good but the code returns, the inlet-valve or fill-sensing path becomes more likely.
- If airflow still seems weak after the basic checks, the fan path or a deeper obstruction becomes more likely.
- If the warning returns immediately after a clean restart, the sensor or wiring path becomes more likely than a one-time glitch.
What This Error Means
Error 14E on your Samsung refrigerator means: The refrigerator's ice maker sensor has detected a temperature that is out of the expected operating range for ice production. Ice production has stopped to prevent a partial or slushy ice harvest. The refrigerator's self-diagnostic system has flagged this condition and may have paused affected functions.
The most frequent cause is ice maker sensor (thermistor) failure returning incorrect temperature values. Work through the causes and steps below before calling a technician.
Samsung's official guidance classifies 14E as a technician-only fault. A 60-second power reset is the only DIY step. If the code returns, contact Samsung Support at 1-800-726-7864.
Before calling a technician for any ice maker error, check the water supply valve behind the refrigerator (it must be fully open), and replace the water filter if it is more than 6 months old. A low-flow water supply is a common root cause of ice maker sensor and cycle errors that can appear to be hardware faults but resolve after a filter change.
Most Likely Cause by Symptom
The Samsung refrigerator may stop, pause, or refuse to complete the cycle normally.
Likely cause: Ice maker sensor (thermistor) failure returning incorrect temperature values
Check first: SAFETY: Unplug the refrigerator.
Performance may drop because airflow, filtering, or draining is restricted.
Likely cause: Freezer temperature too warm — ice maker requires the freezer to reach 0°F to produce ice correctly
Check first: Check that the water supply to the refrigerator is fully open and the water filter is not overdue.
The warning may return immediately because the appliance is detecting an internal fault.
Likely cause: Blocked air vent in the ice maker compartment restricting cold air supply
Check first: Confirm the freezer temperature is set to 0°F — a warmer setting prevents ice production regardless of sensor status.
Common Causes
- Ice maker sensor (thermistor) failure returning incorrect temperature values
- Freezer temperature too warm — ice maker requires the freezer to reach 0°F to produce ice correctly
- Blocked air vent in the ice maker compartment restricting cold air supply
- Wiring fault between the sensor and control board
What Not to Do
- Do not warm the freezer to try to reset the ice maker — a warmer freezer makes the sensor problem worse
Model and Display Variation Notes
Model-family notes
- Samsung refrigerator display wording and code formats can vary by series.
- If your model behaves differently, check the owner manual before trying any deeper maintenance step.
Display and panel differences
- Panel wording can vary by series, so confirm the exact code pattern before buying parts.
Parts, Tools and Service Options
Service option
Samsung service visit if the warning returns after the basic checks are complete.
Manual and model check
Check your exact model and manual before ordering any Samsung refrigerator parts.
Common parts
- Ice maker temperature sensor/thermistor ($15–$40)
- Ice maker assembly if sensor replacement does not resolve ($60–$150)
This section stays service-first because the page points more strongly toward support or professional repair than a routine parts purchase.
When Not to Keep Troubleshooting
14E returns after a power reset with freezer confirmed at 0°F
How to Prevent It Recurring
- Keep the freezer set to 0°F and the ice maker bucket seated properly — both are prerequisites for correct ice maker sensor readings
Related Error Codes
8E
The ice maker's freezer temperature sensor has returned an out-of-range reading. This sensor tells the ice maker when the freezer is cold enough to begin a harvest cycle. A faulty reading prevents ice production.
33E
The heater that prevents the ice maker's water supply tube from freezing has been detected as faulty. Without this heater, the water line will freeze and the ice maker will stop producing ice.
39E
The ice maker has failed to complete its harvest cycle within the expected time. The ice maker motor or its control system is not finishing the cycle of making and ejecting ice cubes.
Extra notes
- This page is based on Samsung support material and stays conservative where model-specific guidance may vary.
- The goal is to help you identify safe first checks before you move into parts, service, or model-specific manual lookup.
Source and model notes
Last reviewed: 2026-04-08
Based on: Based on Samsung support material and edited into consumer-safe guidance for the exact code family on this page.
View Samsung US Official Support
Model coverage note: Samsung refrigerator code meanings can vary by series, control panel, and model family, so use this page as a safe starting point rather than a replacement for the model-specific manual.
Important: FixThisError is an independent guide, not the manufacturer. Use your model-specific manual when the panel wording or behavior differs.
Always disconnect power before inspecting appliances. If unsure, contact a licensed appliance technician.